Language is one of our greatest tools. It is also one of our deadliest weapons. What we say, how we say it, where we say, and to whom we say it can all have a tremendous impact. The environment and the listener’s state of mind add to the impact. Emotions come into play. Statements are taken out of context. Statements can and will be misinterpreted. Once communicated, one;s statement may have positive or negative results. There is a strong possibility at times that the resulting reaction to the statement may be completely contrary to the intention. Once a statement is made, it cannot be taken back. History is made, and it cannot be reversed. What is said or has been written down becomes permanently memorialized. In a word, it is irreparable.
How do you use or separate emotion from verbal communication? That is the question. There is no bullet-proof answer. One of my weaknesses is that my anger gets in my way. And people get in the way of my anger. I have gotten in the way of other individuals’ anger. I am sure that this is the case with many others. Then, one or the other ends regretting what they have said or not said. Afterwards, there are feelings of remorse. If there is retaliation from the recipient, the situation escalates. There may even by more anger. Then, the question becomes who is in control and who is not in control–until it reaches a point where there is no possible reparation or no one really cares.
If one is a sociopath or a reptile, I guess none of the really matters, since they are cold-blooded anyway–to them, someone else’s emotions do not matter. Therefore, they do what they do. IN business, that type of creature seems to be more prevalent than in the past. Automation and the Internet does not help. They have made people more cold-blooded and less thinking. You do not get a hug from a computer screen or a text message. Yet, so many people would rather communicate through mechanical devices.
Whatever the case, as far as the above is concerned, it seems that more people in the work environment have become alienated. Too often, the work environment is perceived as a hostile world that takes the life out of people. So many times, perhaps because of all the bureaucracy, whether private or public, workers are subject to more than their fair share of angst, dread, and spiritual deprivation.